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Full payment, including shipping and handling, is required when an order is placed. No work will proceed until payment is received. As a STUFF4GREEKS.COM customer you are purchasing our custom graphic design services. We provide this product to the customer via email in the form of a proof. Once the proof has been approved, the article of clothing will be embroidered based on that approved layout and shipped to an address designated by the customer. No refunds are given once the initial proof has been created. The customer will have an opportunity to request changes as necessary before any embroidery work has started. • go back All sales are final with the following exceptions: a) If you cancel within 2 hours after placing your order AND we have not yet begun working on your proof, we will issue you a full refund. b) If the particular garment size and/or color that you ordered is currently out of stock or on back order, you may either 1) choose a different size and/or color, 2) wait until your particular size and color is in stock, or 3) request a refund or store credit. If you choose to wait on your garment, your order will be completed as soon as possible. Your order may arrive in an indefinite time period since we cannot control the manufacturing time of any product supplied to us by an outside vendor. c) If a proof has been provided meeting your specifications and you need to cancel your order BEFORE THE PROOF IS APPROVED (not due to any fault on our part), we will issue you a store credit. UNDER NO OTHER CIRCUMSTANCES CAN AN ORDER BE CANCELED, RETURNED, OR EXCHANGED. Wrong Size Complaints • go back If the customer is shipping an item to Stuff4Greeks, the customer is responsible for the shipping costs. If the shipping company returns a shipment to Stuff4Greeks because it was unable to be delivered, the customer is responsible for the cost to re-ship the package. If Stuff4Greeks made an error on an order and the customer notifies us of the error within 7 days of receipt, we will email the customer a pre-paid return shipping label. Once we have repaired the item, we will also cover the cost to re-ship it to the customer. • go back Stuff4Greeks allows customers to send in their own personal garments for embroidery to be added. In this situation, all Stuff4Greeks terms and conditions as well as the following special conditions apply:
• go back Any requested design that is not already in our design library may be subject to a separate one-time digitizing fee. The amount of this digitizing fee varies depending on the . The customer will be notified in advance if additional fees are required to create a certain design. The digitizing fee is a one-time fee, and the digitized image may be reused on future orders at no additional charge. We reserve the right to refuse any design for any reason. Indemnification All images displayed on this site are requested by customers for their personal use. Any similarity between the images contained herein and any person's likeness or any company trademark or logo is purely coincidental. STUFF4GREEKS.COM assumes no liability or responsibility to determine whether a customer has secured consent from any party for the use of their image, logo or trademark. The customer absorbs sole responsibility for securing usage rights for all copyrighted artwork. The customer represents that all materials utilized by the seller in the distribution of the merchandise described in this web site (specifically including, but not limited to, the Greek Organization’s letters, crests, coat of arms, logos, school or university references, insignias, or other designs) will not cause or result in the violation of any law, judicial decision, rule, regulation, ordinance, licensing, franchise or similar agreements, informal or formal, oral or written, between customer and/or other relating to trademarks, service marks, copyrights, patents, etc. By placing an order, you certify that you are authorized to use the image(s) being reproduced on your order. All orders are subject to these terms and conditions. • go back STUFF4GREEKS.COM provides a full color proof for each order as well as for any change(s) made to an order. As the customer, you are 100% responsible for the accuracy of your layout. Please review all proofs carefully before approving. Change requests are handled in the order that they are received. We will make the changes and email you back a revised proof for your approval. Once we receive your final approval, we will begin the embroidery process and no further changes can be made. Your order will be created based solely on the proof that you APPROVED. Changing Files Once Embroidery Process Has Begun • go back We start counting the turnaround time when we receive proof approval. Upon receiving an order, a proof is usually submitted to the customer via email within 2 business days (if your design is very complicated, developing the proof may take longer). This proof will be a nearly exact replica of your garment, and you will be given the opportunity to request changes before you approve. No changes are permitted after proof APPROVAL. Normal 30 business day turnaround: Once the proof has been approved, our estimated turnaround time is approximately thirty (30) business days. This turnaround time is an estimate, not a guarantee. Upon request, we can work to meet a specific timeline for certain projects; however, again these times are not guaranteed unless you upgrade to rush production. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround time. Group orders may take longer than the estimated turnaround time. STUFF4GREEKS.COM assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. STUFF4GREEKS.COM also assumes no responsibility for proof delays due to email server problems. 2 week guaranteed rush production: The product will be shipped within two weeks, not counting holidays, from the date of proof approval. If the product arrives later than promised, STUFF4GREEKS.COM will refund the rush production fees. 1 week guaranteed rush production: The product will be shipped within one week, not counting holidays, from the date of proof approval. If the product arrives later than promised, STUFF4GREEKS.COM will refund the rush production fees. All turnaround time guarantees exclude delays as a result of natural disasters and/or material shortages. We will only refund rush production fees in the following special circumstances:
Aside from that, we do not refund rush production fees under any circumstances. We reserve the right to brand garments with the Stuff4Greeks logo. We intentionally make the Stuff4Greeks logo small and inconspicuous so that it does not interfere with or draw attention away from the garment's design. The Stuff4Greeks brand signifies your jacket's authenticity and quality. Most of our customers are proud to have the brand on their jacket to assure them that they are not wearing a cheap "knock-off" or imitation jacket. The brand will be semi-hidden at the bottom of the garment. Stuff4greeks.com is committed to maintaining the confidentiality of our customers. We do no share, sell, or otherwise disclose information about our clients to any other party except as required to process graphic design services and ship merchandise. Order Special Offers and Updates Newsletter Customer Service Legal Disclaimer Third Party Intermediaries Choice/Opt-out Security When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’ While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Notification of Changes If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. • go back
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